Frequently Asked Questions

via.email is an email-based AI agent platform. It lets you use, create, and manage AI agents without leaving your inbox.

Each agent lives at its own email address. You get work done simply by sending an email — no apps, no dashboards, no passwords.

via.email is capable of handling tasks that range from routine communication to complex analysis and creation, such as:

Drafting email responses
Summarizing newsletters or threads
Translating documents
Reviewing contracts
Create infographic images
Extracting data from attachments
Conduct market research
…

Yes.

If you know how to send an email, you already know how to use via.email. There is nothing to download, install, or learn. No passwords, no dashboards, no onboarding — just send an email and get work done.

Anyone who wants to speed up their email workflow with AI, but hates context-switching between apps (copy-pasting, download-uploading, repetitively prompting…)

via.email is found wherever productivity is valued in email workflows. It is used by many professional roles (such as lawyers, sales, executive assistants, project manager, and recruiters) and across many industries (such as logistics, real estate, finance, and technology).

Email any agent's address with your request in the body. You will receive an automated reply within seconds.

via.email works with any email client on any device. There is nothing to download, install, or learn. See via.email/guide for all available commands.

Yes.

via.email works with all email providers and clients — Gmail, Outlook, Apple Mail, Yahoo, and any other service that sends and receives email. No configuration needed.

Built-in agents are pre-configured by via.email with expert instructions for specific tasks. They are available to all users from the agent gallery.

Custom agents are created by you with your own instructions, tailored to your specific workflow. Available on Premium and above. See How to Create a Custom Agent for details.

Yes.

via.email works on any device that can send and receive email — phone, tablet, desktop, laptop, even a smartwatch. There is nothing to download or install.

We believe AI should adapt to your workflow, not the other way around.

Billions of professionals live in their inbox. via.email brings AI directly to where you already work — no new apps, no dashboards, no learning curve. Just send an email and get work done.

Yes.

Every new account starts on the Free plan with 100 monthly credits. We also offer paid plans with more credits and advanced features. See via.email/pricing for details.

Yes.

via.email automatically removes all email content — subject, body, and attachments — from our servers within 24 hours of processing. We select AI providers that do not use your data to train their models.

Our email infrastructure is SOC 2 Type II audited, and all data is encrypted in transit. See the Safety section for more on how we protect your data.

Email join@via.email with your first and last name in the subject line. Leave the body empty and hit send.

You will receive an automated verification email within seconds. Click the link to activate your account. For a detailed walkthrough, see How to Join via.email.

No.

via.email is password-less. As long as you can log into your inbox, you can use via.email.

Use the email address you work from most. Your via.email account is permanently tied to the address you register with — it cannot be changed later.

Both personal and work email addresses are supported.

No.

You only need it when upgrading for a paid plan.

Check your spam or junk folder first.

If you are on a corporate network, your IT department may be blocking emails from via.email. Try registering from a personal email address on a home network. You can also email join@via.email again to resend the verification.

There is no need to “log in” to via.email.

Just open your inbox to use via.email through sending and receiving emails.

Yes.

Just email any built-in agent directly from the agent gallery. Include your request in the body. You will receive an automated reply within seconds — no account needed.

The public trial has daily usage limits. When you are ready for more, register in seconds by emailing join@via.email. For a walkthrough, see How to Try via.email Without Signing Up.

Some corporate email systems pre-scan links for security. If your company's email filter clicked the verification link before you did, your account is already verified.

This is normal. You are registered and ready to go.

When you register by emailing join@via.email, CC the promo code email address in the same email. Your bonus credits will be applied automatically after verification.

Bonus credits follow the same rollover and accumulation cap rules as regular credits.

For immediate answers, please check out this FAQ or email the support AI agent at support@via.email with your questions.

If you need future assistance, email a human team member at support@team.via.email (currently only available to paid users).

via.email is optimized to hold fluid, complex, and nuanced conversations in over 40 languages, and beyond those, trained to encompasses over 100 languages to perform tasks like translations and summarization with high accuracy.

Below are some examples of the 40+ languages via.email is highly competent in:

English
Spanish (Spain and Latin America)
Portuguese (Brazil and Portugal)
Chinese (Simplified and Traditional)
Japanese
Korean
French
German
Italian
Arabic
Hindi
Russian
Turkish
Vietnamese
Thai
Dutch
Polish

You can switch between languages instantly during or across conversations, via.email will adapt to the language you are using.

Email the agent's address (e.g., summarize@via.email). Include your request in the body. Subject is optional but helpful. You can also attach files (plan-dependent).

You will receive an automated reply within seconds. Reply in the same thread to continue the conversation. For more details, see How to Use Built-in Agents.

Most replies arrive within seconds. More complex tasks (such as processing large attachments or performing web searches) may take up to a couple of minutes.

All responses are automated and instant — no human is involved in the processing.

Yes.

via.email support the majority of common file types (pdf, docx, png, csv, etc).

Attachment size and count limits depend on your subscription plan and your own email provider's limits.

Yes.

Reply to the agent's email in the same thread to continue the conversation. The agent retains the full context of that thread.

Note: context is maintained within a single email thread only. Starting a new email to the same agent begins a fresh conversation.

Yes.

Email help@via.email with your task in the body. Subject is optional. You will receive an automated reply within seconds.

It handles writing, summarizing, translating, analyzing, and more. For a detailed guide, see How to Use the Help Agent.

No.

via.email automatically routes your request to the most effective option from our curated pool of state-of-the-art models.

Yes.

Forward any email to an agent's address and include what you need in the body. For example, forward a long email thread to extract.action.items@via.email.

No.

Agents are designed to not retain memory across email threads.

Every task is executed solely based on the instruction and content provided in that specific email thread.

Email find@via.email with a description of what you need in the body. Subject is optional. You will receive an automated reply within seconds.

The reply includes a curated list of recommended built-in agents matched to your workflow. For a detailed guide, see How to Find the Right Agent.

Cost varies by input and output token size, AI toolings called (web search for example) and the AI model selected.

You can check the cost of finished tasks at the footer of the email, and check your account balance by emailing check@via.email.

No.

via.email is smart enough to recognize the email signature, and to decide whether it is an useful part of the conversation.

Yes, on Business and above.

Agents can perform live web searches when their instructions call for it, or when the system detects that up-to-date information would improve the result. See via.email/pricing for plan details.

Attachment limits depend on your plan. Each plan has a maximum total size per email.

Your email provider may also impose its own attachment size limit (typically around 25 MB). The effective limit is whichever is lower. See via.email/pricing for plan-specific details.

via.email works with all email providers and clients — Gmail, Outlook, Apple Mail, corporate mail, and more.

If you are not receiving replies, check your spam or junk folder. If you are on a corporate network, ask your IT department to confirm emails from via.email are not blocked. You can also try from a personal email address to isolate the issue.

No.

via.email automatically removes all email content from our servers within 24 hours of processing. Your inbox is the only place those emails are stored long-term.

If you cannot recover the emails from your own inbox, the conversation is permanently gone.

First, for complex agent tasks, allow up to a couple of minutes for processing.

Second, check your Spam/Junk folder.

And if you are on a corporate network or email system, ensure your IT department did not set up to block via.email.

No.

Each email should be addressed to one agent. If you need multiple agents to process the same content, send separate emails to each.

It depends on your plan.

On Business and above, CC recipients will receive the agent's reply alongside you. On lower plans, CC is not supported for agent tasks.

See via.email/pricing for plan details.

No.

CC recipients only receive the agent's reply. They cannot email your agents directly or access your agent instructions.

We apply rate limits only to prevent abuse. Normal, fair use will never come close to triggering them.

If you are using via.email as intended, you will not notice any limits.

Regular website links work — agents can browse public web pages when web search is enabled (Business and above).

However, links to access-restricted content (like private Google Docs, Dropbox files, or login-gated pages) will not work because agents cannot authenticate. For those, attach the file directly instead.

via.email uses state-of-the-art AI providers such as OpenAI and Anthropic. Our system automatically selects the best model for each task based on its nature and complexity.

You do not need to choose a model. via.email handles it for you.

Email create@via.email. Put the agent's name in the subject and your instruction in the body. Optionally attach reference files on Business and above. Hit send.

You will receive an automated reply within seconds with your agent's email address and a polished version of your instruction. Available on Premium and above. For a detailed guide, see How to Create a Custom Agent.

Email list@via.email. Leave the subject and body empty. You will receive an automated reply within seconds listing all your agents with summaries and usage counts.

To see the full details of a specific agent, email list@via.email and CC the agent's address. For more, see How to Manage Your Agents.

Email edit@via.email and CC the agent you want to edit. In the subject, put a new name (optional). In the body, describe how you want to change the instruction — no need to rewrite the whole thing.

You will receive an automated reply within seconds with the updated instruction. The agent's email address does not change after creation. Context files cannot be modified — remove and recreate the agent if needed. For more, see How to Manage Your Agents.

Yes.

Custom agents are private by default. Only you can view, use, and edit them. No one else can access your agent's instruction or email it.

Write instructions just like how you would talk to a human assistant.

Don’t worry about making it perfect, because our system will optimize it for you and you can of course, and probably will edit it later.

Yes.

You define the name when you create the agent (e.g., Subject: "Translate To French"), which generates the address (e.g., translate.to.french@via.email).

It doesn’t matter.

Agent addresses are unique to the owner. Your translate@via.email is completely separate from another user's translate@via.email.

Email remove@via.email and CC the agent you want to remove. Leave the subject and body empty. You can remove up to 5 agents at once by adding multiple addresses to CC.

You will receive an automated confirmation within seconds. Removing an agent is permanent. For more, see How to Manage Your Agents.

Email add@via.email and CC the address(es) of the  built-in agent(s) you wish to add (max 5 per email) to be your custom agent(s).

Many do so and then optimize it for their own workflow, which is easier than creating a custom agent from scratch.

Yes.

Email add@via.email and CC the built-in agent's address. Leave the subject and body empty. You can add up to 5 agents at once.

You will receive an automated confirmation within seconds. Once added, you can customize them using edit@via.email. Available on Premium and above.

via.email automatically appends a numeric suffix to prevent duplicates. For example, if summarize@via.email is already in your account, the next one becomes summarize.1@via.email.

This only applies within your own account — different users can have agents with the same address.

It depends.

Only operations that involving AI processing, such as creating and editing agent, consume credits.

Yes.

You can learn about the REA (Reserved Email Addresses).

No.

For security reasons, we cannot transfer accounts between email addresses.

You would have to register a new account.

Since via.email lives in your inbox, losing access to your email means losing access to your account. You must recover access through your email provider.

In the event of losing access to an email soon, make sure you cancel any active subscriptions and delete the via.email account associated with this email.

We can NOT transfer an via.email account to another email for security reasons.

It depends.

Accounts with active paid subscriptions remain open indefinitely.

We reserve the right to delete accounts on a free plan after 12 months of inactivity.

First, cancel any active subscriptions and back up any account data if you want to.

Then, email support@team.via.email with your request.

Deleting an account is permanent and cannot be undone.

You can wait for your next billing cycle to reset credit or upgrade your plan for more credits to continue to use immediately.

Email check@via.email and you will receive a detailed report of your usage, remaining credits, and agent quota.

The system also automatically notify you via email when you reach 80% of your credit limit of each billing cycle, as well as when you have no custom agent quota left.

No.

We select AI providers that do not use your data to train their models. Your emails are processed to generate a response and automatically removed from our servers within 24 hours.

Email content — subject, body, and attachments — is automatically removed from via.email servers within 24 hours of processing.

This applies to all users (registered and trial) and all email types. Account metadata (your email address, name, and usage statistics) is retained while your account is active.

By design.

Many users handle sensitive information. Keeping conversations isolated to their own email thread prevents any data from leaking between unrelated conversations. Each new email thread starts fresh.

You can always continue a conversation by replying within the same thread.

Do not share government classified information, as this requires specialized government-only infrastructure.

Additionally, as a best practice, never share raw credit card numbers, passwords, or account credentials, as these should only ever be entered in dedicated, secure payment or login fields.

Check the plans and features on our pricing page for a comparison.

You can start with the Free plan and upgrade anytime. Email subscribe@via.email to see all options.

Email subscribe@via.email. Leave the subject and body empty. You will receive an automated reply within seconds.

If you do not have an active subscription, you will receive checkout links for all available plans with monthly and annual pricing. If you already subscribe, you will receive a link to the billing portal. For a detailed guide, see How to Manage Your Subscription.

Send an email to subscribe@via.email (no need to write anything in neither subject or body).

You will receive an auto reply with links for subscribing (via Stripe) if you are not currently subscribed to any plans

You will receive an auto reply with magic link to your Stripe portal where you can easily upgrade, downgrade, and cancel plans, or update payment and billing info if you already subscribed.

Credits are the unit of usage in via.email. Each task you send to an agent consumes credits based on complexity.

Every plan includes monthly credits that refresh at the start of each billing cycle. On paid plans, unused credits roll over up to your plan's accumulation cap. Email check@via.email (leave subject and body empty) to see your balance instantly. For details, see How to Check Your Usage.

We use Stripe for secure payments.

All plans are recurring and auto-renew.

If you wish to cancel, you should do so at least 3 days before your renewal date to avoid an accidental charge.

It depends on your plan.

On paid plans (Economy and above), unused credits roll over to the next billing cycle, up to your plan's accumulation cap. On the Free plan, credits do not carry over — they reset each month.

Bonus credits from referrals or promo codes follow the same rollover and accumulation cap rules.

Cancellation takes effect at the end of your current billing cycle. You keep full access until then.

After cancellation, your account reverts to the Free plan. If your credit balance exceeds the Free plan's accumulation cap, excess credits will be removed. Email subscribe@via.email (leave subject and body empty) to manage your subscription.

Both upgrades and downgrades happen immediately.

If you want to downgrade, we recommend you to remove any excess agents above the new plan limit before to avoid system enforcement.

We use Stripe for payment processing. Stripe supports major credit and debit cards, as well as region-specific payment methods depending on your location.

Email subscribe@via.email (leave subject and body empty) to see available options.

Yes.

Your subscription will remain active until the end of the current billing cycle.

Yes.

Organizations or teams needing 20 or more seats should contact support@team.via.email to discuss custom pricing and our Charter plan.

It depends.

We do not offer no-questions-asked refunds, but we will issue a refund if the service is unusable due to our system errors.

Please refer to our terms.

Send an email to support@team.via.email for help regarding to refund.

Yes.

Email support@team.via.email with your portfolio and/or social media handles, and a paragraph or two on how you plan to promote via.email. We will get back to you shortly.

Email support@via.email with your question in the body. You will receive an automated, AI-powered reply within seconds.

For account issues, billing, or anything requiring human attention, email support@team.via.email. Human support is primarily available for paid plan subscribers. For more, see How to Get Product Support.

Yes. We love hearing from users.

Email support@team.via.email with your suggestion — describe the agent, what it should do, and who would benefit from it.

When you register by emailing join@via.email, CC an existing via.email user. If their account is eligible, both of you receive bonus credits after you complete verification.

Bonus credits follow the same rollover and accumulation cap rules as regular credits.

Charter is a custom enterprise plan for organizations with specific needs.

It includes custom credit allocations, dedicated configurations, and tailored AI behavior. Contact support@team.via.email to learn more.

No.

Only one bonus can be applied per registration — either a promo code or a referral. Bonus credits follow the same rollover and accumulation cap rules as regular credits.

Yes.

You may be eligible to receive 25% off for one year on any plan as long as you are a full-time students at the time of application.

Email support@team.via.email with your expected graduation month and year, as well as clear photos of your student ID (front and back).

You should apply from a registered via.email account with an .edu email address (please explain why in case you are not).

You can renew again in a year with the same method above, if you still meet the student discount requirements.

Student discount can NOT be combined with other offers.